Frequently Asked Questions
How is the Good Food Box different from other fresh produce boxes?
For over 30 years, the Good Food Box has supported FoodShare in animating community food programs across Toronto. Your Good Food Box purchase helps FoodShare support Toronto’s most nutritionally vulnerable through a variety of programs and initiatives. You can find more about the impacts of your purchase on communities across Toronto here.
What can I expect in the box?
Our content changes weekly based on what is in season and available. You can expect each box to be full of fresh, high-quality and locally grown produce. In the summer, don’t be surprised if you find some delicious leafy greens from FoodShare’s School Grown farms. In the winter, keep an eye out for some organic butternut squash from our partners at Black Creek Community Farm. If you cannot wait to find out the content of your upcoming box, select your box on our store’s website and look for the updated weekly content in the description.
Is there any minimum order?
Yes. The minimum order is $15.
Can I gift a Good Food Box to a friend?
Absolutely! You can purchase a gift card directly from our online store.
Can I customize my box?
Not at the moment.
How far in advance should I place my order?
- One time orders need to be placed by Friday 4:00pm in order to be delivered the following week. Orders placed after 4:00pm on Friday will be delivered the week after next.
- For subscription orders note that your first order must be placed by Friday 4:00pm to be delivered the following week. All future orders will be placed automatically by our system early morning on the Friday of the week prior to your delivery. If you wish to make a change after your order has been placed please contact our Orders desk at email@example.com or 416-363-6441 x275. Note that we are not be able to accommodate refunds if the cancellation request is submitted after 4:00pm on the Friday prior to your delivery week.
Is there a length commitment?
We have two options available:
- Choose between a weekly, bi-weekly or monthly subscription. The frequency will be set based on your first delivery date. If you ever need to put your delivery on hold while you are away, you are able to manage this option by logging into your account.
Order and pay as you go (one-time purchase option). Note that a $4.50 shipping and handling fee will be applied at checkout. This delivery fee is currently reduced to $2.50 for a limited period of time (promotion effective until further notice).
How do I pay?
Payments are processed at checkout and can be made by Visa, Mastercard or Paypal. For recurring subscriptions, payments will be automatically processed when your order is placed (the week prior to your delivery day). For more information on when you will be billed please check your delivery schedule under your account.
What if my produce is bad/missing?
If the produce in your box is not to your satisfaction, just call our orders desk or send us an email at firstname.lastname@example.org and we will gladly provide you with a refund for the value of the produce.
Do you offer volume discounts?
Yes. If you order more than $160 you will receive a $16 discount--equivalent to one small produce box. Use the code VOLUME at checkout to apply your discount.
Where do you deliver?
We currently deliver in all neighbourhoods across Toronto.
When will my box be delivered? Do I need to be home?
We deliver Wednesday through Saturday, depending on your postal code.. Deliveries are between 2:00pm and 8:00pm from Wednesday to Friday and between 11:00am and 5:30pm on Saturdays. To check your delivery day, click on the map below. If you are not home, we will leave the box at your front door, or at any location you have identified in the delivery instructions box on your cart page (before checkout). Our boxes will keep your produce fresh for a few hours.
Can I choose my delivery day/time?
We are always looking for the most efficient way to get the Good Food Box to your front door. As a result, we cannot commit to a specific delivery time. You will receive email notifications when our driver is close by and when your delivery has been completed.
Is there a delivery fee?
Delivery is free for subscription orders over $48. For recurring orders under $48, there is a delivery fee of $2.50. If you choose the one-time purchase option, a $4.50 handling and delivery fee will be applied.
If I live in a condo or apartment, can I order a box?
Yes. Provide our driver with instructions to access the building (i.e. buzzer code, management/security office, etc.) in the delivery notes box at the bottom of your cart page (before check out).
THE GREEN BOX
What packaging do you use to deliver the produce?
Our produce comes in a reusable green box.
If you are home when you receive your delivery you can empty the content of the box and give the box back to our driver. If you are not at home just make sure you leave your empty box by your door when your next delivery is scheduled so our driver can pick it up. If you are using the one-time purchase option, your produce will come in a cardboard box.
Do I need to pay a deposit for the box?
No, we currently do not charge a deposit on the box, but we kindly ask you to make sure that you return it. We know our boxes are pretty nice-looking and super-practical, but our team needs them back in order to prepare for our next orders. We keep track of each box that has been delivered, so you will hear from us if your box hasn't been returned after a few weeks.